Return and Refund Policy

At EmojiAll (referred to as "we" or "this website"), we take pride in offering customized and semi-customized products that are crafted with attention to detail and quality. We strive to ensure your satisfaction with every purchase. However, please note that most of the products on our site are tailored to your unique specifications, which makes them non-returnable and non-refundable except under specific circumstances outlined below.

Eligibility for Returns and Refunds

Returns and refunds will only be accepted under the following circumstances:

1. Product Defects

We consider defects to include the following:

  • Misprint
  • Faded print
  • Product arrived stained
  • Flex peeling off
  • Holes on the product

2. Receipt of the Wrong Product

If you receive a product that is different from what you ordered, we are committed to making it right.

Claim Process

If you encounter any of the above situations, please follow these steps to initiate a return or refund:

  1. Take clear pictures clearly highlighting the issue or defect.
  2. Send the pictures along with your order number and a brief description of the problem to us at Contact.
  3. We will promptly review your claim and get in touch with you to discuss the next steps.

Important Notes

  • Any claim for defects or receipt of the wrong product must be made no later than 30 days after the product's expected date of arrival.
  • We may request additional information or evidence to process your claim.
  • In the event of a defect, we may offer a replacement or a refund at our discretion.

We are committed to providing you with top-notch products and service. If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us at Contact. Your satisfaction is our priority.

Effective Date: 2023/10/13